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System Analyst / SAP and Solution Manager 7.02 - 1 year contract en Heredia - Isthmus Costa Rica

Isthmus Costa Rica
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Isthmus es una empresa de desarrollo de software ubicada en San José, Costa Rica. La compañía está enfocada en proveer servicios de tecnología nearshore al mercado de los Estados Unidos, capitalizando la tendencia actual de “outsourcing” e incorporándola en las pequeñas y medianas empresas. Nuestra oferta de servicios incluye: Desarrollo de Aplicaciones a la medida (Custom Application Development) Aplicacion de Gestion y Mantenimiento (Application Management & Maintenance Servicios de pruebas (Testing Services) Servicios de Control de Calidad (Quality Assurance Services) Empresa del sector Informática / Software, localizada en San José, De 1 a 10 trabajadores

    Sobre la oferta Publicada:18 enero (actualizada)

    Salario

  • A convenir
  • Localización

  • Belén, Heredia
  • Descripción

  • This position will include the following responsibilities:
    • Management of renewal case requests in CRM
    • Creation, management, delivery and revision of support renewal quotes in Oracle ERP
    • Research of partner segmentation and line of businesses to define the customer relationships (discounting etc.) to develop and supply accurate support renewal quotes
    • Delivery of quote volumes within the established time and quality, as defined in the Service Level Agreements (SLAs)
    • Tracking and maintenance of Renewal Enterprise License Agreements (ELAs) in support of quote creation and delivery
    Skills/Knowledge:
    • Sales lifecycle & CRM systems (Oracle, Salesforce.com, SAP, etc.)
    • Experience with managing and resolving renewals data challenges
    • Analytical skills with strong attention to detail
    • Problem solver with strong communication skills Oracle Service Contracts & Quoting is a plus
    • Team work and collaboration
    • Quick learner
    • English Level above 85% both Oral and Written.
    • Great interpersonal skills
    • Very organized
    • Strong Customer Service Experience
    • Intermediate Excel knowledge
    • Basic working knowledge of the following Microsoft or similar software packages – Word, Internet Explorer, Outlook, web sites

    Experience:
    • 2-5 years of support renewals quoting, new software license quoting, deal management or account management experience.
    • Experience supporting and engaging with channel partners, end user customer and sales
    • BA or BS degree or equivalent work experience
    • Prior IT industry experience is a plus.
    • Include recent college graduates that might not have prior experience in the job
  • Fecha de Contratación: 30/01/2017
  • Cantidad de Vacantes: 1
  • Requerimientos

  • Educación Mínima: Universidad
  • Años de experiencia: 3
  • Disponibilidad de Viajar: No
  • Disponibilidad de Cambio de Residencia: No

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Resumen de la oferta

  • System Analyst / SAP and Solution Manager 7.02 - 1 year contract en Belén, Heredia

  • Empresa

    Isthmus Costa Rica
  • Jornada

    Tiempo Completo

  • Tipo de contrato

    Contrato por tiempo determinado

  • Salario

    A convenir

  • Enviar mi CV

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