Bilingual Costumer Service Associate Previous Call Center Experience For New Account

460.000,00 ₡ (Neto mensual) Heredia, Heredia Ayer, 10:06 a.m. (actualizada)

Concentrix Costa Rica

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  • Descripción

    You will be assisting customers over the phone/chat in English by utilizing probing questions to fully understand their issues, use decision-support tools and resources to resolve customer concerns that are non-standard/unstructured and require some clarification or conceptual thinking.
    Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Demonstrate functional skills in communicating and explaining basic account information to the customer with focus on first-call resolution.

    Our customer service projects include different industries to develop your skills:

    • Search In App Support - New account
    • Tourism - New account
    • Financial Support.
    • Health Care and Insurance Support.
    • Internet and Security support.
    • Marketing Sports Advisor
    • Digital TV Entertainment and basic technology support - Accepts 9th Grade Diploma (few vacancies left)

    RESPONSIBILITIES – How we would like you to help us?

    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
    • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
    • Greet customers in a courteous, friendly and professional manner, using agreed upon procedures.
    • Maintain broad knowledge of client products and/or services.
    • Prepare complete and accurate work including appropriately notating accounts as required.
    • Participate in activities designed to improve customer satisfaction and business performance.
    • Offer additional products and/or services.
    • Track, document and retrieve information in call tracking database.

    SKILLS/EXPERIENCE/KNOWLEDGE – What we'd like to see in the candidate?

    • High School Diploma
    o 90% of verbal and written communication skills in English
    • 6 Months of Previous Call Center experience for New Accounts.
    • Courteous with strong customer service orientation.
    • Strong computer navigation skills and PC Knowledge.
    • Ability to learn, including strong problem solving skills.
    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
    • Ability to work as a team member, as well as independently when needed.
    • Participate in activities designed to improve customer satisfaction and business performance
    • Dependable with proficient attention to detail.
    • Tolerance for repetitive work in a fast-paced, high production work environment.
    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
    • Able to rotate shifts, as needed.
    • Based on location and/or program, additional experience/skills may be required.

    ***Digital TV Entertainment and basic technology support *** Accepts 9th Grade Diploma

    COMPENSATION AND PERKS

    • We offer competitive salary for all entry levels plus performance bonus and benefits.
    • Working hours and days vary by account and are based on Client’s needs. Training is normally Monday – Friday
    • Asociacion Solidarista.
    • On site Doctor.
    • Nutritionist.
    • Emergencias Médicas.
    • Cafeteria.
    • ATMs on sites and/or close by.
    • Paid training.
    • University discounts.
    • Parking space.
    • Referral program.
    • Entertainment areas.
    • Medical services discounts.

    ****** SPECIAL NOTE *****
    Thank you for your interest in Concentrix! To expedite the hiring process, please make sure you meet all the minimum requirements for the position before you submit your application.


  • Fecha de Contratación: 09/12/2019
  • Cantidad de Vacantes: 60
  • Requerimientos

  • Educación Mínima: Bachillerato / Educación Media
  • Idiomas: Inglés
  • A partir de 18 años
  • Atención al cliente, Servicio al cliente, Soporte al cliente, Call Center, Internet, Microsoft Office
  • Disponibilidad de Viajar: No
  • Disponibilidad de Cambio de Residencia: No

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Resumen del empleo

  • Bilingual Costumer Service Associate

  • Empresa

    Concentrix Costa Rica
  • Localización

    Heredia,  Heredia

  • Jornada

    Tiempo Completo

  • Tipo de contrato

    Contrato por tiempo indefinido

  • Salario

    460.000,00 ₡ (Neto mensual)

  • Enviar mi CV

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