Chat Customer Service Associate At Pavas New Account With Growing Opportunities

500.000,00 ₡ (Neto mensual) San José, San José Ayer, 10:14 a.m. (actualizada)

Concentrix Costa Rica

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  • Descripción

    You will be assisting customers over CHATS by utilizing probing questions to fully understand their issues, use decision-support tools and resources to resolve customer concerns that are non-standard/unstructured and require some clarification or conceptual thinking.
    Also, you will be required to demonstrate functional skills in communicating and explaining basic account information to the customer with focus on first-call resolution.


    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
    • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
    • Confirm customer understanding of the solution and provide additional customer education as needed.
    • Prepare complete and accurate work and update customer file.
    • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
    • Effectively transfer misdirected customer requests to an appropriate party.
    • Escalate to external organizations (e.g., Tier 2 network group) when necessary.
    • Track open issue until resolved if required

    SKILLS/EXPERIENCE/KNOWLEDGE – What we'd like to see in CHAT candidates?

    • High School Diploma or above
    • 90% verbal and written communication skills in English
    • +6 Month Customer Service Experience
    • Previous Call Center Experience is a plus!
    • Strong computer navigation skills and PC Knowledge.
    • Typing skills 35 words per minute
    • Full scheduled flexibility
    • Availability to Work at Concentrix Pavas - Chat account

    COMPENSATION AND PERKS

    • We offer competitive salary for all entry levels plus performance bonus and benefits.
    • Working hours and days vary by account and are based on Client’s needs. Training is normally Monday – Friday
    • Asociacion Solidarista.
    • On site Doctor.
    • Nutritionist.
    • Physiotherapist.
    • Emergencias Médicas.
    • ATMs on sites and/or close by.
    • Paid training.
    • University discounts.
    • Parking space.
    • Referral program.
    • Entertainment areas.
    • Medical services discounts.

    ****** SPECIAL NOTE *****
    Thank you for your interest in Concentrix! To expedite the hiring process, please make sure you meet all the minimum requirements for the position before you submit your application.



  • Fecha de Contratación: 09/12/2019
  • Cantidad de Vacantes: 28
  • Requerimientos

  • Educación Mínima: Bachillerato / Educación Media
  • Idiomas: Inglés
  • A partir de 18 años
  • Disponibilidad de Viajar: No
  • Disponibilidad de Cambio de Residencia: No

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Resumen del empleo

  • Chat Customer Service Associate At Pavas

  • Empresa

    Concentrix Costa Rica
  • Localización

    San José,  San José

  • Jornada

    Tiempo Completo

  • Tipo de contrato

    Contrato por tiempo indefinido

  • Salario

    500.000,00 ₡ (Neto mensual)

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