Reservation Agent Voice and Chat

500.000,00 ₡ (Neto mensual) San José, San José 11 noviembre (actualizada)

Importante empresa del sector

  • Descripción

    Responsible for taking inbound Chat or inbound calls for customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.

    The main duty of a Reservation Agent is to assist customers with planning and booking reservations. Reservation Agents must be very knowledgeable on the services they are promoting. Customers will often have questions throughout the booking process and the Reservation Agent is expected to answer them. If the question is not something the Reservation Agent knows or has immediate access to, it is their responsibility to obtain the answer and get back to the customer.


    o Set up reservations
    o Reservations modifications
    o Cancellations
    o Price shoppers
    o General reservations inquiries


    o High School Diploma Certificate
    o 90% Advance English level (verbal and writing communication skills)
    o +6 months of work experience related to Tourism and/or Customer Service preferred.
    o Strong typing skill 25 word per minute
    o Strong customer service focus with the ability to resolve routine customer complaints in an accurate and efficient manner.
    o Courteous, with strong customer service orientation.
    o Computer skills with the ability to navigate through different systems to properly assist the costumer.


  • Fecha de Contratación: 09/12/2019
  • Cantidad de Vacantes: 30
  • Requerimientos

  • Educación Mínima: Bachillerato / Educación Media
  • A partir de 18 años
  • Microsoft Word, Windows, Atención al cliente, Soporte al cliente, Call Center, Microsoft Office
  • Disponibilidad de Viajar: No
  • Disponibilidad de Cambio de Residencia: No

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Resumen del empleo

  • Reservation Agent

  • Localización

    San José,  San José

  • Jornada

    Por Horas

  • Tipo de contrato

    Contrato por tiempo indefinido

  • Salario

    500.000,00 ₡ (Neto mensual)

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